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Customer Care

Welcome to ChimpeeChamp!
We're committed to delivering not only bold, original streetwear — but also bold, original service. Here's everything you need to know about how we support our customers:

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💬 Contact & Support

Have a question, issue, or just want to talk style? Reach out anytime!

  • Email: Chimpee.Champ1@gmail.com

  • Instagram DMs: @chimpee_champ

  • Phone Number: 0797521246

  • Response Time: Within 24–48 hours, Mon–Fri

🔄 Returns & Exchanges

  • We accept returns or exchanges for defective or wrong items.

  • You must notify us within 3 days of delivery.

  • Due to the custom nature of print-on-demand, we do not offer returns for sizing issues, unless the fault is ours.

How to Request a Return:
Send a us a message on Instagram ( Chimpee_champ ) with your order number, issue description, and photo evidence (if applicable).

🧼 Product Care

We recommend:

  • Wash inside out in cold water

  • Hang dry to preserve print quality

  • Do not bleach or iron over designs

🔒 Secure Shopping

Your data is safe with us. Payments are encrypted, and we never store card information. Read our Privacy Policy for full details.

Proudly Local. Always Conscious.

ChimpeeChamp is a 100% local brand. We proudly support the culture, identity, and resilience of Palestine through every stitch and story we tell.

Privacy & Safety

Chimpee Champ are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from chimpeechamp.com.

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1. Information We Collect

  • Personal Data: Name, email, shipping address, billing address, phone number, and payment information when you place an order.

  • Device Data: IP address, browser type, device info, cookies, and pages visited.

  • Order & Fulfillment Data: Shared with Printful to process and ship your order.

  • Marketing Data: Email address and behavior (if you opt into marketing communications).
     

2. How We Use Your Information

  • To process and deliver orders

  • To provide customer support

  • To send updates and marketing emails (if subscribed)

  • To analyze website performance and user behavior

3. Sharing Your Information

We do not sell your personal data. However, we share limited data with:​

  • Wix & third-party analytics – for website analytics and email tools

  • Payment processors – like Stripe or PayPal, to handle transactions securely​​

4. Cookies

Our website uses cookies to enhance your browsing experience, track usage data, and deliver relevant ads. You can disable cookies through your browser settings.

5. Your Rights

We respect your privacy and are committed to protecting your personal data. Under the applicable laws of Jordan, you have the following rights:

  • Access: You may request details of the personal information we hold about you.

  • Correction: If any of your personal data is inaccurate or outdated, you may request that we update it.

  • Deletion: You may request that we delete your personal information, unless we are required to keep it by law or for legitimate business purposes.

  • Marketing Communications: You can opt out of receiving marketing messages from us at any time by using the unsubscribe link in our emails or by contacting us directly.

We will handle all such requests in accordance with Jordanian law and our internal policies.

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